Cleaner Barnet Terms and Conditions of Service

These Terms and Conditions set out the basis on which Cleaner Barnet provides domestic and commercial cleaning services within its operating area. By placing a booking with Cleaner Barnet, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Client means any individual, business, or organisation that requests or receives services from Cleaner Barnet.

Company means Cleaner Barnet, the provider of cleaning and related services.

Services means any cleaning, housekeeping, end of tenancy cleaning, deep cleaning, office cleaning, after-build cleaning, waste handling ancillary to cleaning, or related services supplied by the Company.

Premises means the property or location where the Services are to be carried out.

Cleaner means any employee, worker, contractor, or representative appointed by the Company to deliver the Services.

Agreement means the contract between the Client and the Company formed when a booking is confirmed.

2. Scope of Services

The Company provides professional cleaning services to domestic and commercial Clients within its designated service area. The specific scope of Services, including type of cleaning, frequency, and any special instructions, will be agreed at the time of booking and set out in the booking confirmation.

Unless expressly agreed in writing, the Services do not include:

Heavy lifting of furniture or appliances.

Cleaning of exterior areas not safely accessible.

Cleaning of items that may be delicate, damaged, or unsafe to handle.

Any work that would require a specialist licence, professional trade qualification, or certified waste carrier status beyond the Company's usual operations.

The Company reserves the right to decline any work that, in its reasonable opinion, poses a health and safety risk, could cause damage, or falls outside the agreed scope of Services.

3. Booking Process

The Client may request a booking through the Company's chosen communication channels. All bookings are subject to availability and are not confirmed until the Client receives explicit confirmation from the Company.

At the time of booking, the Client must provide accurate and complete information, including:

The address of the Premises.

The type of property and approximate size.

The type of Service required and any special requirements.

Preferred dates and times.

The presence of any hazards, restricted areas, or security systems relevant to the provision of Services.

The Company may request photographs or additional details to provide an accurate quotation. Any quotation is based on the information supplied, and the Company reserves the right to adjust the quotation or decline the booking if the information is inaccurate or incomplete.

Recurring Services, such as weekly or fortnightly cleaning, are arranged on an ongoing basis until cancelled in accordance with these Terms and Conditions. The Company will endeavour to allocate the same Cleaner for recurring visits where possible but does not guarantee individual Cleaner availability.

4. Access to the Premises

The Client is responsible for ensuring that the Cleaner has safe and reasonable access to the Premises at the agreed time. This may include providing keys, access codes, or arranging for someone to be present to allow entry.

If the Cleaner is unable to gain access due to the Client's act or omission, this may be treated as a late cancellation and subject to the applicable cancellation charge.

Any keys or access devices supplied to the Company will be stored and handled with reasonable care. The Client must notify the Company immediately of any security concerns or changes in access arrangements.

5. Client Obligations

The Client agrees to:

Provide a safe working environment for the Cleaner, including adequate lighting, ventilation, and access to water and electricity.

Inform the Company in advance of any health and safety risks, such as structural defects, hazardous materials, or aggressive pets.

Ensure that valuable, fragile, or sentimental items are stored securely or brought to the Cleaner's attention with clear handling instructions.

Ensure that the Premises are reasonably free from excessive clutter so that the Cleaner can perform the Services effectively.

Comply with any applicable regulations relating to waste, recycling, and disposal as stated in these Terms and Conditions.

6. Prices and Quotations

Prices for Services are set out in the quotation or rate communicated to the Client at the time of booking. Prices may be based on hourly rates, fixed fees, or package rates, depending on the type of Service.

All quotations are provided in good faith based on the information given by the Client. If, on arrival, the Premises or required work differs significantly from the description provided, the Company may:

Adjust the price to reflect the additional time or work required.

Limit the Service to the work that can reasonably be completed within the time booked.

Decline to provide the Service and treat the booking in accordance with the cancellation terms.

The Company reserves the right to review and amend its prices from time to time. For recurring Services, any price changes will be notified to the Client in advance.

7. Payments

Payment terms will be confirmed at the time of booking. The Company may require payment in advance, payment on the day of Service, or payment within a specified period after completion, depending on the type of Client and Service.

Accepted payment methods will be communicated by the Company and may include bank transfer, card payment, or other recognised payment methods. Cash payments may only be accepted where expressly permitted by the Company.

Where payment is not received by the due date, the Company reserves the right to:

Suspend or cancel future Services.

Apply late payment charges and interest in accordance with applicable UK law.

Recover all reasonable costs incurred in pursuing unpaid amounts, including any legal or collection agency fees.

8. Cancellations and Rescheduling

The Client may cancel or reschedule a booking by providing notice to the Company. The minimum notice period for cancellation or rescheduling will be confirmed at the time of booking. As a general guideline, the Company typically requires at least 24 to 48 hours' notice for standard bookings.

If the Client cancels or reschedules a booking with less than the required notice period, the Company may charge a cancellation fee, which may be up to the full amount of the scheduled Service.

If the Cleaner is unable to access the Premises at the agreed time due to the Client's act or omission, this may be treated as a late cancellation and the same charges may apply.

The Company reserves the right to cancel or reschedule a booking where necessary due to circumstances beyond its control, such as staff illness, severe weather, or transport disruption. In such cases, the Company will endeavour to offer an alternative appointment. Where this is not possible, any pre-paid amounts for the affected booking will be refunded.

9. Service Quality and Complaints

The Company aims to provide Services with reasonable care and skill. If the Client is dissatisfied with any aspect of the Service, they should inform the Company as soon as reasonably practicable, and in any event within 48 hours of the Service being carried out.

Where a complaint is justified, the Company may, at its discretion:

Arrange for the area of concern to be re-cleaned.

Offer a partial refund or credit towards a future Service.

Investigate the matter internally and take appropriate steps to improve service delivery.

The Client agrees to allow the Company reasonable opportunity to inspect and, if appropriate, rectify any issues before arranging third parties to carry out remedial work.

10. Liability and Insurance

The Company holds insurance appropriate for its cleaning operations. Further details can be made available upon reasonable request.

While the Company takes care in the provision of its Services, it will not be liable for:

Normal wear and tear or deterioration arising from everyday use.

Damage to items that are inherently fragile, not securely fixed, or in a poor or unsafe condition.

Loss or damage arising from inaccurate or incomplete information provided by the Client.

Loss of profit, loss of business, or any indirect or consequential loss.

The Company's total liability for any claim arising out of or in connection with the Services shall, to the fullest extent permitted by law, be limited to the value of the specific Service booking during which the incident occurred.

Nothing in these Terms and Conditions excludes or limits the Company's liability for death or personal injury caused by its negligence, fraud, or any other liability that cannot be excluded under UK law.

11. Damage, Breakages, and Loss

The Client must notify the Company of any alleged damage, breakages, or loss believed to have been caused by the Cleaner as soon as reasonably practicable, and in any event within 48 hours of becoming aware of the issue.

The Company reserves the right to inspect the item or area in question before making any decision regarding repair, replacement, or compensation. Where an item can be repaired, the Company may choose to arrange or fund the repair rather than replace the item outright.

The Company will not be liable for any damage that results from the use of products or equipment supplied by the Client, nor for issues that arise where the Client has specifically instructed the Cleaner to use methods or products against the Company's advice.

12. Waste Handling and Environmental Responsibilities

The Company supports responsible and lawful waste management in accordance with relevant United Kingdom legislation and local regulations.

As part of its Services, the Company may collect and consolidate household or office waste into designated bins at the Premises. Unless expressly agreed in writing, the Company does not provide an external waste removal or transportation service.

The Client is responsible for ensuring that:

Bins, recycling containers, and waste storage facilities at the Premises comply with local requirements.

Hazardous, clinical, or controlled waste is not presented for removal or handling as part of standard cleaning activities.

Any specialist waste, including but not limited to chemicals, paint, oils, electrical items, sharp objects, or biological materials, is disclosed in advance and managed in accordance with applicable regulations.

The Company reserves the right to refuse to handle or move any waste that it reasonably believes to be hazardous, improperly contained, or non-compliant with legal requirements.

When the Company agrees to remove limited quantities of waste from the Premises, it will do so only in compliance with relevant waste regulations. The Client agrees not to request or permit the Cleaner to remove waste in a manner that breaches these regulations.

13. Use of Cleaning Products and Equipment

The Company may supply its own cleaning products and equipment, or may agree to use products and equipment supplied by the Client. Any such arrangements will be clarified at the time of booking or at the commencement of the Service.

Where the Client supplies products or equipment, the Client is responsible for ensuring that they are safe, in good working order, and suitable for the intended cleaning tasks. The Client must provide clear instructions for any specialist products.

The Company will not be liable for any damage or unsatisfactory results arising from the use of products or equipment provided by the Client or where the Client has requested the use of a particular product or method.

14. Health and Safety

The Company is committed to operating in a safe and responsible manner. Cleaners are instructed to follow relevant health and safety guidelines while working at the Premises.

The Client agrees not to request any tasks that could compromise the safety of the Cleaner, including climbing on unsuitable surfaces, using unsafe ladders, or handling dangerous substances without appropriate protection and authorisation.

If at any time the Cleaner considers that a task is unsafe or that conditions at the Premises present a risk to health and safety, the Cleaner may decline to perform that task or suspend the Service. In such cases, the Company will inform the Client and discuss alternative arrangements where possible.

15. Confidentiality and Data Protection

The Company will treat all personal information received from the Client in connection with the Services as confidential and will handle such information in accordance with applicable UK data protection laws.

Information will only be used for the purpose of administering bookings, providing Services, processing payments, dealing with complaints, and complying with legal obligations.

16. Termination of Services

Either party may terminate an ongoing Service arrangement by giving the notice period agreed at the time of booking for recurring Services.

The Company may terminate the Agreement with immediate effect if:

The Client fails to pay any sum due and does not remedy that failure within a reasonable period.

The Client behaves in a manner that is abusive, discriminatory, or otherwise unacceptable towards the Cleaner or Company representatives.

Conditions at the Premises present repeated or serious health and safety concerns.

Termination does not affect any rights or obligations that have already accrued at the date of termination, including the Company's right to receive payment for Services already provided.

17. Changes to these Terms and Conditions

The Company may update or amend these Terms and Conditions from time to time to reflect changes in law, operational requirements, or Services offered.

For recurring Clients, the Company will notify you of any material changes. Continued use of the Services after such notification will constitute acceptance of the updated Terms and Conditions.

18. Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them, or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by the Company.

19. General Provisions

If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable, that provision shall be deemed deleted and the remaining provisions shall continue in full force and effect.

No failure or delay by the Company in exercising any right or remedy shall operate as a waiver of that or any other right or remedy.

These Terms and Conditions, together with any written booking confirmation or service specification, constitute the entire agreement between the Client and the Company in relation to the Services and supersede any prior written or oral understandings.

By confirming a booking with Cleaner Barnet, the Client acknowledges that they have read, understood, and agree to be bound by these Terms and Conditions.